FAQ

CLEANING

Cleaning before shipping is included in final price.

All items will be shipped from Marrakech, Morocco. I ship worldwide.

I will pack your items in person, protecting them with bubbles plastic so they stay safe during transport.

 

SHIPPING & TRACKING

It will take me 3 working days maximum to ship your package.

I use DHL for a fast and safe delivery. Of course, once your package is sent I give you the shipping number so you can check its status online.

It usually takes less than 8 days for a package to be received in the U.S.

Please make sure that your shipping address is correct and a secure location. A telephone number is requested during order process so the delivery people can contact you in case they need any extra information.

 

CUSTOM TAXES

Customers are responsible for any extra taxes or customs fees charged by their local government. Customers in the U.S. won't have to pay for additional custom taxes, as there is a free trade agreement between the U.S. and Morocco on crafts.

Customers in other countries may have to pay for extra import taxes : I recommend that you ask the custom services of your country before purchasing.

 

RETURN

I don't accept returns or exchanges, unless items have been damaged in transport.

Please note that most of the items I sell here are vintage, meaning that they may have some imperfections, due to their age or the way they've been made : all the items I have selected for the shop are handmade 100%. If there's anything special you need to know about the item, it will be specified in the listing. Also, we try to take the most honest pictures so you get a good idea of what the item really likes.

I select all the items very carefully here in Morocco, I ship worldwide and make sure that you get a fair shipping cost when you purchase.

That said, I don't want my customer to be unsatisfied with their order -I guess it can happen even if I do my best so it doesn't- so feel free to send me message at info@shkoonshop.com if there's anything wrong with your order.

 

WHOLESALE / CONTACT

If you have any question, or if you need someone to source something particular for yourself or your projects, feel free to contact me anytime! I will be happy to help you with your shopping!

info@shkoonshop.com